. >> with the economy improving, we're seeing the mail coming back a little bit slowly. what we've lost is bill paying. people pay bills online. it's free, convenient. that won't come back. we've reacted in a responsible way. >> he said they never laid anyone off. they used buyouts and other methods to reduce manpower. they are looking into using smart phones, package delivery options, testing a system where say you order by 9:00 a.m. and get package delivered by noon, he says the postal will be viable for the next 10 years. reporting live, christie smith. >>> a memorial growing in santa rosa today for a 14-year-old boy killed in a crash at a raceway. the family of marcus johnson owns this muffler shop in santa rosa. friends bringing flowers and candles and balloons to the front door leaving messages of support for the family. he was killed saturday night when a car on the the raceway lost control and slammed into the pit crew. the car was driven by his 17-year-old cousin, chase johnson. >> this is a total tragedy. it really is. it hits the hard really bad. >> sad this h